About Us and Store/Return Policy

THE ORIGINAL WALK-IN BATHTUB COMPANY

Safety. Independence. Commitment. Original!

Mission Statement.

The Original Walk-In Bathtub Company puts safety, quality, and comfort first. Our designs provide best of breed in quality, features, and craftsmanship. We take pride in the beauty and function that our walk-in tubs provide and are committed to helping people live more comfortably and confidently.

With over 15 years of manufacturing and sales experience exclusively focused on walk-in bathtubs, we are the number one source for all of your walk-in bathtub needs.

We believe in asking one simple question "How would I like to be treated if I were researching a walk-in bathtub for my loved one?"

Perhaps you're thinking about your future and want to maintain your active lifestyle, or know a walk-in bathtub will greatly enhance your safety and independence today. Whatever the case The Original Walk-In Bathtub Company understands your motivation and will assist every step of the way. Don't let the fear and uncertainty of your existing bath or shower control your life. You deserve to feel safe and remain independent.

Unfortunately, you're probably confused as to what makes one walk-in bathtub different from the next. Perhaps you'd like to sit in one of our walk-in tubs or work only with a local expert. Perhaps you're more comfortable speaking on the phone or would like an in-home consultation. Whichever way you are most comfortable researching this product, The Original Walk-In Bathtubs Company is here to help. We're changing the rules and empowering you to make the decision the way you and your loved ones want. Don't be forced into pushy sales tactics over the phone or in your home. Don't buy blind and hope the walk-in tub you order is the same one you receive. Don't wait weeks or even months for your tub to arrive. Rise above and work with a company that cares about helping you and your family. That's what The Original Walk-In Bathtub Company is all about.

    Our core values:
  • Manufacturing the best quality walk-in bathtubs
  • Standing behind our walk-in tubs with lifetime warranties
  • Empowering consumers to buy how they are most comfortable
  • Helping the aging population to remain independent and safe in their home
  • Clear communication and honesty
  • Providing the knowledge and facts about our tubs and our industry so you can make the right decision
  • Giving real-time inventory and lead times to plan your remodel

About The Original Walk In Bathtub Company

With 15 years of experience in this industry, we have seen many providers come and go. We have also had the benefit of seeing what these companies have done right and what they have done wrong. So, when we started our own walk in bathtub company, we set out to bring together the best product designs, the best manufacturing methods, the best training, the best service, the best installation teams & the best warrantees available, to create the ideal experience for the person looking for the perfect walk in bathtub for their loved one. Now, all these years later, from everything we hear back from our clients, we have been very successful in making that vision a reality.

Our American based manufacturing creates a walk in bathtub for almost every need. In fact, no other walk in bathtub company that we are aware of has a more robust product line. Whether you are 75 pounds or 475 pounds, we can help you. Whether you are getting your walk in bathtub to sooth your tired muscles after a marathon, or are wheelchair bound, we can help you. Whether you are looking to install your new walk in bathtub in a 27"cove shower space or a 76" x 46" garden tub area, we can help you. Whether you are planning to install your tub on your own or want us to handle the installation, we can help you. No matter where you live, or what your budget, you have come to the right walk in bathtub company to have your needs met. So send us an email, fill out our web form or just pick up the phone and give us a call today. We will be happy to answer your preliminary questions & to get a visit scheduled for you with one of our local in-home consultants. You could be enjoying that new tub in as little as a couple weeks! You'll be so glad you called

 

Return Policy

Conditions of Sale and Payment Terms.

To purchase any goods and/or services from our site, distributor, or dealer, you must (a) be at least eighteen (18) years of age or the applicable state age of majority, (b) be a natural person, corporation, partnership or other legal entities, and Prior to the purchase of any goods or services on our site, distributor, or dealer, you must provide us with a valid credit card number and associated payment information including all of the following: (i) your name as it appears on the card, (ii) your credit card number, (iii) the credit card type, (iv) the date of expiration and (v) any activation numbers or codes needed to charge your card. By submitting that information to us, you hereby agree that you authorize us to charge your card at our convenience but within thirty (30) days of credit card authorization. All sales of products and services are final. All charges from those sales are nonrefundable. Exception to our return policy must be approved by The Original Walk In Bathtub Company and is subject to the condition of the products; however the client will be responsible for shipping fee (to & from) plus 30% restocking fee.

Cancellation of Orders.

Customers have 24 hours from placement of order to cancel their order without penalty. After that there will be a 15% handling and restocking fee in addition to any shipping charges which the Company has incurred.

If shipment is requested by the customer to be returned before initial delivery, and/or the shipment is denied at the time of delivery, then customer is retroactively responsible for the shipping charges and any restocking and handling fees resulting from shipment. If the shipment has been delivered and customer then requests for return the customer will be responsible for the return shipping costs in full for the product(s) purchased.

Returns.

Customers wishing to return a qualified product must first request a Return Authorization from the The Original Walk In Bathtub Company. Qualified products are items in new condition, never used and in original packaging. The customer is responsible for the 30% restocking fee, the original shipping charges and the shipping charges from and back to the company.

 

Warranty Info

CERTIFICATE OF GUARANTEE

This Certificate confirms the Lifetime guarantee on our Walk-in Bathtub
The Original Walk In Bathtub Company offers this Lifetime warranty to the first user to ensure that the walk-in tub is free from defects in workmanship and material under normal use and conditions for the life of the first user from the date of the original purchase. This warranty relates only to the walk-in bathtub. Different warranty periods apply to all fittings and components included with the Tub & Shower from the manufacturer. The faucets, shower assembly, riser rod, spa system, blower, legs and frame are guaranteed for five years parts. The Bathtub warranty does not apply to fading, cracking, delaminating or blistering due to excessive wear,sun fading or scouring due to cleaning. This warranty is not transferable and applies only to the original owner.The Original Walk In Bathtub Company will not be responsible for any water damage to structures or property for any reason including but not limited to manufacturer defects or improper installation. The Original Walk In Bathtub Company will assume no responsibility for the loss of the system, inconvenience due to loss, damage to real or personal property or any other consequential damage. The Original Walk In Bathtub Company will not be liable for any incidental expenses or material charges in connection with removal or replacement of the purchased part or any part, or any part of the systems.This warranty shall not apply to any type of failure resulting from negligence, abuse, misuse, misapplication,improper installation, alteration or modification, chemical corrosion or improper maintenance. There will be a charge for replacement parts or replacement of the entire electrical unit if returned for any reasons listed above after five years. NOTE: within the limited warranty period, there will be pro rated charges for any electrical and plated replacement parts, including shipping and handling charges. The Original Walk In Bathtub Company does not warrant the installation of any of our products including all plumbing or electrical related connections, improper or negligent installation of the product of other components, any alterations made of, or alterations or modifications to the system, which may cause the product or system to malfunction. Such problems are not covered by this warranty. The Original Walk In Bathtub Company warrants the door seal for the life of the first user under normal use and conditions. This warranty shall not apply to any failure resulting from negligence, abuse, misuse, misapplication, alteration, or modification or improper maintenance. The replacement door seal will be issued to the first user and it will be the responsibility of the first user to determine the means of installation. The manufacturer will not be liable for any incidental expenses or material changes in connection with removal or replacement of door seal. Upon delivery confirmation to The Original Walk In Bathtub Company, this warranty will be activated. Please keep for your records and contact us if a claim is needed.